So remember how I aired my grievances to United/Continental? Well,
they did hear me. Just not as loud as I had hoped. It was wishful
thinking that I would score some free vouchers or points or SOMETHING
for my travel troubles. Alas, alls I got was a short, albeit polite
email from Cindie (yes, with an "ie", pretentious much?), stating "we never want to disrupt your travel plans, however despite our best preparations, flight disruptions are
sometimes unavoidable." Umm duh, didn't I say that in my original email
and blog post? She seriously needs to read my blog. She did acknowledge
the slipshod customer service though, so I guess she got the point in
the end.
On
the flip side of the coin, I pointed out a mistake Hilton made on my reservation,
and they awarded me with a nice amount of bonus points for pointing out
their error. Once again, you rock Hilton!
Has anyone else aired any grievances lately?
xoxo mevans
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